Refund Policy

Last updated: October 18, 2026

01Overview

This policy covers payments for B1o, C2o and any other paid Bleed plans bought on bleed.one. It's part of our Terms of Service.

02Free plans and trials

If we offer a free plan or trial, you won't be charged until it ends. Cancel before the trial ends and you won't be billed. Where required, we'll remind you before your first charge.

03Cancelling

You can cancel at any time from your account settings. Cancelling stops future renewals, and you keep access until the end of your current billing period. There are no cancellation fees.

0414-day first-payment guarantee

New to a paid plan and it isn't right for you? Email us within 14 days of your first payment and we'll refund it in full. This applies once per customer, to the first payment of a monthly or annual subscription.

05What isn't refundable

Outside the guarantee above, and unless the law says otherwise, we don't refund:

• monthly renewal charges;
• annual renewal charges, unless you contact us within 7 days of the renewal and haven't used the Services since it renewed;
• partial billing periods, downgrades, or unused time after you cancel;
• usage credits or top-ups that have already been used;
• plans on accounts suspended or terminated for breaking our Terms.

06Service problems

If an outage or bug on our side stops you using a paid feature for a significant amount of time, get in touch. We'll make it right with account credit or a pro-rated refund.

07EU and UK customers

If you're a consumer in the EU or UK, you normally have 14 days to withdraw from a purchase (in Germany: Widerrufsrecht). Because the Services are digital and start right away, at checkout you'll be asked to request immediate access and acknowledge that you lose that withdrawal right once you start using them. Our 14-day first-payment guarantee still applies, and nothing in this policy affects your statutory rights.

08How to request a refund

Email support@bleed.one from the address on your account with the subject "Refund request". Include the date of the charge and your receipt number or the last four digits of your card. We reply within 3 business days.

09When you'll get your money

Approved refunds go back to the original payment method. Depending on your bank, it can take 5 to 10 business days to appear. We can't control currency conversion or bank fees.

10Chargebacks

Please talk to us before disputing a charge with your bank. We're usually faster. If a chargeback is opened, we may pause the account while it's reviewed.

11Changes to this policy

We may update this policy from time to time. The version in effect when you made a payment applies to that payment.